mooch:

Once an order has been placed, we are unable to modify or cancel it. However, you may return the item after receiving it. Please refer to our returns policy for further details. We reserve the right to cancel your order if we do not have sufficient stock to fulfill it or if an item has been listed at an incorrect price due to a typographical error. In such cases, we will notify you and issue a full refund.

There are a few possible reasons why you may not have received your confirmation email: Misspelled Email Address: A simple typo when entering your email could prevent delivery. Spam/Junk Folder: The email may have been filtered into your spam, junk, or promotions folder. Try searching for www.moochjewellery.uk and if you find it, mark it as "Not Spam" to ensure future emails arrive in your inbox. Order Processing Delay: Some orders may be held before confirmation due to special characters in inscriptions, custom requests, shipping address errors, or other factors. Please allow 24 hours for your order to process. If you still haven't received your confirmation email after this time, contact our team, and we will gladly resend it.

All jewellery sold via Mooch is checked carefully before shipment. If your jewellery is faulty, we can offer a refund. Please notify us within 48 hours of receiving your package by emailing www.moochjewellery.uk with the details.

If you need to change your shipping address for an order placed, please contact our customer service team as soon as possible. We strive to process and dispatch orders quickly, so it is crucial to notify us immediately to make any necessary adjustments. If your order has already been dispatched, we regret to inform you that we will not be able to change the address. Additionally, we cannot be held responsible for any lost deliveries resulting from an incorrect address provided at the time of order.

Mooch jewellery is crafted from high-quality materials, including sterling silver and 18/14k gold. However, like all jewellery, it may contain trace amounts of naturally occurring nickel. While these levels are extremely low, individuals with hypersensitivity may still experience an allergic reaction.

Proper care of your Mooch jewellery ensures its longevity and keeps it looking its best. Here are a few steps to follow: 1. Regular Cleaning: Always use the cleaning cloth included with your order to gently wipe your Mooch jewellery after wearing. This removes oils, dust, and other contaminants that can affect the metal and stones. 2. Storage: Store your jewellery in a dry, cool place. It is recommended to keep each piece in a separate pouch or compartment to avoid scratches and tangles. 3. Avoid Chemicals: Ensure your jewellery does not come into contact with harsh chemicals, including household cleaning products, lotions, and perfumes. These can tarnish the metal and damage the stones. 4. Wear with Care: Although Mooch jewellery is durable, it's best to remove it during activities that could cause physical damage, such as swimming, exercising, or heavy manual work. Following these guidelines will help maintain the brilliance and beauty of your Mooch jewellery for years to come.

Choosing the right necklace size is essential to ensure the piece complements your style and neckline. At Mooch, we offer a comprehensive size guide to help you select the perfect length. Here are the common necklace sizes and their typical fits: 1. 14 inches (Choker): Fits tightly around the neck. Ideal for a bold, chic statement. 2. 16 inches (Collarbone): Falls perfectly around the base of the neck like a collar. This length is versatile and works well with almost any outfit. 3. 18 inches (Princess): The most popular length, sitting on the collarbone. It’s suitable for both high and low necklines. 4. 20 inches (Matinee): Lands just below the collarbone, providing a more elegant look. Perfect for both casual and business outfits. 5. 24 inches (Opera): Falls to the center of the bust. Great for high necklines or layering with shorter necklaces. 6. 30+ inches (Rope/Lariat): Can fall as low as the waist. This length is highly versatile and often used for layering or creating a dramatic effect. To measure your ideal necklace length, you can use a piece of string or flexible tape measure. Wrap it around your neck and adjust to the desired length, then measure the string with a ruler. Remember to consider the style of the necklace as some designs naturally dangle differently.

Our rings are available in 5 sizes. You might already know your ring size for the finger you’d like to wear your new ring on. If you do, check the table below to find the closest match. If you’re in-between sizes, we’d suggest sizing up rather than down. If you don’t know your ring size, there are a couple of nifty tricks to find out... Option 1 - Measure the internal diameter: If you already have a ring that fits the finger you’d like to wear your new ring on, you can measure the internal diameter of the ring. Do this by placing your ring on top of a ruler and taking the measurement from the internal centre left hand side to the internal centre right hand side. Take a look at the Diameter column in the table and find the closest match in mm to your measurement. Again, size up if you’re in between two sizes. Option 2 - Measure the circumference: If you don’t have a ring that fits already, you can find out the circumference of your finger. The circumference is the measurement all the way around your finger. To do this you’ll need a piece of string or ribbon, a pen and a ruler. - Take a piece of string and wrap it around your finger - With a pen, mark where the string crosses over - Take the string and place it on a ruler, measuring the distance to the black dot - That distance is the circumference of the ring you need Take a look at the Circumference column in the table and find the closest match in mm to your measurement. Size up if you’re in between two sizes.