mooch:

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Mooch (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.moochjewellery.uk, and outlines your rights under UK data protection laws.

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By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Data We Collect

We may collect and process the following personal data when you interact with our Website or services:
• Identity Data: Name, title, and username.
• Contact Data: Email address, phone number, billing and shipping address.
• Payment Data: Payment details (processed securely via third-party payment processors).
• Transaction Data: Details about purchases you make.
• Technical Data: IP address, browser type, time zone settings, and device information.
• Usage Data: Information about how you use our Website (e.g., pages visited).
• Marketing Data: Your preferences in receiving communications from us.

1.2 How We Collect Your Data

We collect data in the following ways:
• Direct Interactions: When you place an order, create an account, or contact us.
• Automated Technologies: As you browse the Website, certain data is collected via cookies and similar tracking technologies.

2. How We Use Your Personal Data

We use your personal data to:
• Process and deliver your orders, including managing payments, fees, and charges.
• Communicate with you about your purchases or account.
• Provide customer support and manage returns.
• Send you marketing communications (only with your explicit consent).
• Analyse Website usage and improve its functionality and content.
• Comply with legal obligations, such as fraud prevention.

We will only process your personal data when we have a lawful basis to do so, such as to fulfil a contract with you, comply with legal obligations, or with your consent.

3. Sharing Your Personal Data

We will never sell your personal data. However, we may share your data with trusted third parties to provide services, including:
• Service Providers: For payment processing, delivery services, and Website hosting.
• Legal Authorities: If required to comply with legal obligations or protect our rights.

All third-party providers are required to respect the confidentiality and security of your data and comply with data protection laws.

4. International Data Transfers

Your personal data may be transferred to countries outside the UK (e.g., if our service providers operate internationally). In such cases, we ensure adequate safeguards are in place, such as UK GDPR-approved standard contractual clauses, to protect your data.

5. Cookies and Tracking

We use cookies to improve your browsing experience and collect analytics. Cookies may include:
• Essential Cookies: Required for the operation of the Website.
• Performance Cookies: Help us understand Website usage.
• Marketing Cookies: Allow us to provide personalised advertising (only with your consent).

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:
• Access: Request a copy of your personal data.
• Correction: Request that we correct inaccurate or incomplete data.
• Erasure: Ask us to delete your data (subject to legal or contractual obligations).
• Restriction: Request that we limit the processing of your data.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello@moochjewellery.uk.

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to comply with legal, tax, and accounting requirements.

8. Data Security

We take appropriate security measures to prevent unauthorised access, use, or disclosure of your personal data. However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our Website may include links to third-party websites, plug-ins, or applications. Clicking on these links may allow third parties to collect your data. We encourage you to read their privacy policies as we are not responsible for their practices.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
• Email: hello@moochjewellery.uk

For more information about your rights, visit the ICO website: https://ico.org.uk.