mooch:

Welcome to Mooch ("we," "our," or "us"). These Terms & Conditions govern your use of our website, www.moochjewellery.uk, and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms.

1.1. Right to Refuse Service
We reserve the right to refuse service to any individual at our discretion, at any time and for any reason.

1.2. Transmission of Content
You acknowledge that any content you submit (excluding credit card information) may be transferred unencrypted and may involve:
(a) transmissions across various networks; and
(b) modifications to comply with technical requirements of connecting networks or devices.
Credit card details are always encrypted during transmission over networks.

3.3. Restrictions on Use
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service—including its use, access, or any contact on the Website through which the Service is provided—without our explicit written permission.

3.4. Headings for Convenience
The headings in this agreement are provided for convenience only and do not limit or otherwise affect these Terms.

2.1. Product Descriptions:
We strive to ensure that product descriptions, images, and prices are accurate. However, slight variations in colour, size, or design may occur.

2.2. Availability:
All products are subject to availability. If an item is out of stock after you place an order, we will inform you as soon as possible and offer a refund or alternative product.

2.3. Pricing & Payments:

• Prices are listed in GBP (£) and include VAT (where applicable).

• We reserve the right to change prices at any time without prior notice.

• Payments are processed securely via third-party payment providers.

2.4. Order Confirmation:
Once you place an order, you will receive an email confirmation. This email does not constitute acceptance of your order. We reserve the right to refuse or cancel an order for any reason, including suspected fraud or pricing errors.

3.1. Delivery Times:
Estimated delivery times will be provided at checkout. Delays may occur due to factors outside our control.

3.2. Shipping Fees:
Delivery charges will be displayed at checkout and vary based on location.

3.3. International Shipping:
We may offer international shipping, subject to additional customs fees and duties payable by the customer.

3.4. Lost or Delayed Orders:
If your order is lost or delayed, please contact us at www.moochjewellery.uk. We will investigate and take appropriate action.

4.1. Returns Policy:

• You have 14 days from the date of delivery to return an item.

• Items must be unused, unworn, and in their original packaging.

• For hygiene reasons, earrings cannot be returned unless faulty.

4.2. Refunds:
Once we receive your return, we will process a refund within 14 days to your original payment method.

4.3. Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us within 48 hours of receiving the order. We will arrange a replacement or refund.

All content on this Website, including images, text, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.

6.1. Account Creation:
If you create an account, you are responsible for keeping your login details secure. We are not liable for unauthorised access to your account.

6.2. Prohibited Activities:
You agree not to:

• Use the Website for illegal or fraudulent purposes.

• Disrupt or interfere with the Website’s functionality.

• Copy, reproduce, or exploit any part of our Website for commercial purposes without permission.

We reserve the right to terminate accounts and restrict access if we suspect misuse.

7.1. Limitation of Liability:
We will not be liable for:

• Indirect or consequential losses.

• Delays caused by third-party couriers.

• Website errors, interruptions, or security breaches beyond our control.

7.2. Indemnity:
You agree to indemnify and hold us harmless from any claims, damages, or losses resulting from your breach of these Terms.

We take your privacy seriously. Your personal data is handled in accordance with our Privacy Policy.

9.1. Governing Law:
These Terms are governed by the laws of England and Wales.

9.2. Dispute Resolution:
In the event of a dispute, we encourage you to contact us first at www.moochjewellery.uk to seek a resolution. If necessary, disputes may be settled in the courts of England and Wales.

If you have any questions regarding these Terms & Conditions, you can contact us at: www.moochjewellery.uk